Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a problem with a site we cover? This page explains how to reach US Poker and what happens once you do.
Ways to Reach the Team
Email is the best way to contact us. We read every message and aim to respond within a couple of working days, though it can take a little longer at busy times. Please write to us at [email protected].
A short note on what your message is about helps us route it to the right person. If your query relates to a specific operator — say, a bonus term at Bovada or a withdrawal question about Ignition — mention the brand name so we can check our current information against what you're seeing.
Commercial Relationships and How Rankings Work
US Poker may earn a commission when a reader signs up through a link on this site. That relationship never decides where a poker room lands in our rankings. Positions are set by our editorial review process — looking at things like traffic and player pool size, game variety across cash games, MTTs, Sit & Gos and fast-fold formats, rake and rakeback value, software quality, mobile experience, deposit and withdrawal options, and licensing — not by who pays the most. If you think an offer or a ranking looks off, tell us; it's the kind of thing we want reader eyes on.
What You Can Get in Touch About
- General questions — Anything unclear about how we compare poker sites, or how our editorial ratings for options like Coinpoker, Stake, Americas Card Room or the others we cover are put together.
- Corrections and updates — Bonus terms, wagering requirements, licensing details and payment methods change. If something looks out of date, we want to know so we can check and fix it.
- Content suggestions — If there's an angle on real money poker sites, rakeback structures, or crypto deposits you'd like us to dig into, let us know.
- Partnership and editorial enquiries — If you represent a poker room or affiliate network and want to discuss coverage, introduce yourself and explain what you have in mind.
- Responsible gambling concerns — If you or someone close to you is struggling with gambling, please say so in your message. We can point you toward help, though the fastest route is always the National Problem Gambling Helpline, 1-800-GAMBLER, available across the US.
Eligibility and Legal Reminders We Ask Readers to Keep in Mind
Online poker in the US is regulated at the state level rather than federally, so availability, licensing and minimum age depend on where you live. Most regulated states set the minimum gambling age at 21; a small number allow 18. Nothing on this site is intended for anyone under the applicable age in their state, and we can't advise on how to get around a state's licensing rules or self-exclusion programs — those exist for a reason and we respect them.
If your message concerns account access, a deposit, a withdrawal, or a dispute with a specific poker room, we're not able to act on your behalf or resolve it — that has to go through the operator's own support team, since we don't hold your account details or funds. We can, however, take note of the issue for our own review process.
What Happens After You Email Us
A real member of our team reads every message that comes in — we don't rely on automated replies as a substitute for an actual answer. Response times average a couple of working days. If your enquiry needs more digging, for example checking a licensing claim or a bonus's current terms, we'll say so rather than leave you waiting without an update.
Before You Write In
If your question is about which room to pick for cash games versus tournaments, or how welcome bonuses and playthrough requirements compare across sites, our reviews and comparison tables on the main site usually answer that faster than an email exchange. If you're looking at options outside the mainstream US-facing sites, our page on Best Non GamStop Casinos 2026 covers a related but different corner of the market.
Play should stay within what you can afford to lose, and no site or bonus changes that. We're happy to hear from you either way — thanks for taking the time to reach out.